Frequently Asked Questions
Q: How do I sign in to my WiFi network?
A: See "Connecting My Devices" below for more information, each type of device is unique. If your device is not listed, please submit a request for information / instruction.
Q: What is my Security key, username, or password?
A: Your security key, username, and password credentials were given to you by Bayview Estates At the time of install or move in.
Q: What if I forget my username or password. or need other help with my WiFi?
A: Call Bayview Office at (920) 469-3299 Monday-Friday 9AM to 5PM.
Q: What if I need other help with my WiFi?
A: Call or text Bayview Maintenance at (920) 544-2400 Monday-Friday 9AM to 5PM or submit a maintenance request.
Q: How do I reboot the modem for my WiFi?
A: You don’t, your modem will reboot when necessary automatically.
Q: I called Spectrum with a problem, and they told me to open the access panel to the modem?
A: No, the equipment is the property of Bayview Estates. And can only be accessed by Bayview Maintenance. Opening the panel is a strict violation of your lease.
Q: I called Spectrum with a problem and they sent a repair person out. The Spectrum repair person wants to open the access panel?
A: No, the equipment is the property of Bayview Estates. And can only be accessed by Bayview Maintenance or with the permission from Bayview. The Spectrum representative can contact the office at (920) 469-3299 or maintenance at (920) 544-2400 Monday-Friday 9AM to 5PM
Q: What if I need other help with my WiFi after hours?
A: Call or text Bayview Maintenance at (920) 544-2400. After support will only be given depending on Maintenance availability. If no answer, leave a message, or text your problem to maintenance. If available, you will receive a response. Under no circumstances is internet or cable service an emergency.
Q: How can my guests connect to Spectrum WiFi?
A: Your guests can connect to WiFi by selecting the "Bayview_Guest” from the list of available WiFi networks. No password is required. Guests will be required to accept Terms and Conditions to connect.
Q: Is the WiFi network secure?
A: Yes. When you sign into your unit’s network, only you and people you’ve given your sign-in info to can connect to your network. All data sent over the network is encrypted.
Q: Can I access other devices on my network?
A: Yes. All devices connected to your unit’s secure WiFi network can “see” each other and share files.
Q: What if I can’t connect to Spectrum WiFi?
A: First, make sure WiFi on your device is turned on. Next, make sure you see your unit number in the list of available networks, and that it is selected. If you don’t see this network, you might be too far away from the signal source. If you have only one or two bars, you may also need to move closer to the signal source.
Q: Are wired internet connections available?
A: Place a maintenance request for one, A fee may apply. Maintenances will contact you about availability and cost if any.
Q: What if my device doesn’t have a browser window to set up the internet connection?
A: Some devices, like gaming systems and printers, may not have internet browsers or support security features used by WiFi network. To connect these devices, sign in to the WiFi network from your computer (https://charter.guestinternet.com), and then add the device to the list of authorized devices. Then connect the device to your WiFi network.
See Connecting My Devices for more information
Q: Can I upgrade the speed of my WiFi service?
A: Speed upgrades are currently unavailable. You’re currently getting 100mps which is the fastest available in this area.
Q: How do I sign in to my WiFi network?
A: See "Connecting My Devices" below for more information, each type of device is unique. If your device is not listed, please submit a request for information / instruction.
Q: What is my Security key, username, or password?
A: Your security key, username, and password credentials were given to you by Bayview Estates At the time of install or move in.
Q: What if I forget my username or password. or need other help with my WiFi?
A: Call Bayview Office at (920) 469-3299 Monday-Friday 9AM to 5PM.
Q: What if I need other help with my WiFi?
A: Call or text Bayview Maintenance at (920) 544-2400 Monday-Friday 9AM to 5PM or submit a maintenance request.
Q: How do I reboot the modem for my WiFi?
A: You don’t, your modem will reboot when necessary automatically.
Q: I called Spectrum with a problem, and they told me to open the access panel to the modem?
A: No, the equipment is the property of Bayview Estates. And can only be accessed by Bayview Maintenance. Opening the panel is a strict violation of your lease.
Q: I called Spectrum with a problem and they sent a repair person out. The Spectrum repair person wants to open the access panel?
A: No, the equipment is the property of Bayview Estates. And can only be accessed by Bayview Maintenance or with the permission from Bayview. The Spectrum representative can contact the office at (920) 469-3299 or maintenance at (920) 544-2400 Monday-Friday 9AM to 5PM
Q: What if I need other help with my WiFi after hours?
A: Call or text Bayview Maintenance at (920) 544-2400. After support will only be given depending on Maintenance availability. If no answer, leave a message, or text your problem to maintenance. If available, you will receive a response. Under no circumstances is internet or cable service an emergency.
Q: How can my guests connect to Spectrum WiFi?
A: Your guests can connect to WiFi by selecting the "Bayview_Guest” from the list of available WiFi networks. No password is required. Guests will be required to accept Terms and Conditions to connect.
Q: Is the WiFi network secure?
A: Yes. When you sign into your unit’s network, only you and people you’ve given your sign-in info to can connect to your network. All data sent over the network is encrypted.
Q: Can I access other devices on my network?
A: Yes. All devices connected to your unit’s secure WiFi network can “see” each other and share files.
Q: What if I can’t connect to Spectrum WiFi?
A: First, make sure WiFi on your device is turned on. Next, make sure you see your unit number in the list of available networks, and that it is selected. If you don’t see this network, you might be too far away from the signal source. If you have only one or two bars, you may also need to move closer to the signal source.
Q: Are wired internet connections available?
A: Place a maintenance request for one, A fee may apply. Maintenances will contact you about availability and cost if any.
Q: What if my device doesn’t have a browser window to set up the internet connection?
A: Some devices, like gaming systems and printers, may not have internet browsers or support security features used by WiFi network. To connect these devices, sign in to the WiFi network from your computer (https://charter.guestinternet.com), and then add the device to the list of authorized devices. Then connect the device to your WiFi network.
See Connecting My Devices for more information
Q: Can I upgrade the speed of my WiFi service?
A: Speed upgrades are currently unavailable. You’re currently getting 100mps which is the fastest available in this area.
Support Documents
Getting ConnectedStep by step instructions on
connecting your device. |
Mac AddressWhat is and how to find the MAC ID
for your device, |
Coming soonComing Soon
|
